Managing Director, Bold Insight

“AI and UX”

“We built it, because we could” is a common theme in the world of tech and Artificial Intelligence (AI) is following the same path.
In this presentation, Gavin will discuss core elements from a book he is co-writing where the future of AI is explored through interviews with experts from both the past and present.
The history of AI will be retold with an emphasis on the failures that marked the start of “AI winters” which slowed its advancement and even careers.

A noticeable absence in AI’s evolution is a focus on User Experience (UX).
Case studies will illustrate successes and failures of AI and present a UX framework to pave the way for future success.


Gavin has 25 years of experience in corporate and academic environments.
He founded what grew to be the largest UX firm in the US. After selling the company, he continued to lead a North American UX team to become one of the most profitable business units of the parent organization.
He is a frequent presenter at national and international conferences and the inventor of several patents.
Gavin is currently co-authoring a book on Artificial Intelligence and UX.
He is an adjunct professor at DePaul and Northwestern Universities. He has an MA in Experimental Psychology from Loyola University.
Gavin is both a Star Wars and Lego enthusiast, which is easy to tell if you visit his office.